Emergency Department

The Emergency Department provides care for any patients with serious illness, injury or those requiring urgent care.

In an Emergency

The Emergency Department at Dumfries & Galloway Royal Infirmary is open 24 hours and 365 days a year.  There is a smaller Emergency Department at the Galloway Community Hospital in Stranraer.

The role of the Emergency Department is to assess and treat patients who have suffered a serious injury or accident, or those who have developed a sudden serious illness or medical condition. An emergency is when your health condition is serious and requires urgent attention.

You should only attend the Emergency Department if you believe that your problem cannot wait for a Doctor to arrive or you have suffered an acute injury.

Generally, you should treat the situation as an emergency if it involves -a serious head injury with heavy bleeding; loss of consciousness; a suspected broken bone or dislocation; severe chest pain or breathlessness; severe stomach pain that cannot be treated by over-the-counter remedies; severe bleeding from any part of the body.

Small cuts, bruises and sprains are not normally considered to be emergencies. They can usually be treated at home, by your GP or in a Minor Injuries Unit. 

Minor Injury Units are located at community hospitals in Newton Stewart, Kirkcudbright, Castle Douglas and Moffat.

If you are not sure if it is an emergency, you can call NHS24 on 111 for advice on what to do. Alternatively, go to the NHS24 website

The Philosophy

It is our belief that every individual should be treated with the utmost respect, be listened to carefully and given the opportunity to participate in making an informed decision regarding their care and treatment. We aim to provide skilled assessment, treatment and holistic care for individuals who present with undiagnosed medical conditions and injuries.

We will afford care to those who, by nature of their presenting circumstances, are temporarily unable to take responsibility for themselves.

The care offered will be delivered in a courteous manner and professionally by skilled practitioners.

We aim to deliver care in accordance with professional codes, standards and charters.

How does Emergency work?

All Emergency Departments operate a system where the most serious injured or ill are seen first, some of whom may have life threatening conditions. This means that patients with less serious problems will require to be patient and wait.

Staff will do their best to estimate how long you require to wait but, the workload is very unpredictable and waiting times will change if seriously ill patients are brought in by ambulance.

Staff will work hard to get you seen as quickly as possible. If your condition worsens whilst you are waiting please let a member of reception, nursing or portering staff know in order you can be reassessed.

Your Child and the Emergency Department

There is a separate treatment area for children. We recommend that only parents accompany the child.

Whenever possible please try to avoid bringing young children with you if they do not require treatment.

Parents will be encouraged to stay with the child during assessments and treatments in the Emergency Department.

Contact Us

Emergency Department
Dumfries & Galloway Royal Infirmary
Bankend Road