Your feedback

We welcome your comments, concerns, compliments and complaints regarding the care and treatment you receive.

We try to achieve a high standard of services and are always looking for ways to improve them, but we recognise that at times we could do better.

If you think there is or might be a better way of providing services or care then please pass on your ideas.

Comments / Complaints

If you want to make a comment or complaint, in the first instance please speak to a member of staff involved in your care.  If you can do this, they may be able to resolve your issue quickly.

If you are unhappy with the response to your comment / complaint, or if you would prefer to discuss the matter with someone else, please contact the Patient Services Team (see number below) and a member of staff will guide you through the process of making a complaint.

Please note

If you are unhappy with any matter relating to General Practice, Dentist, Optician or Pharmacy you should raise your complaint with the Practice Manager in the first instance.  If you are not satisfied with the response you receive from the practice our Patient Services Team would be able to offer advice on how to proceed.

Contact Details

Patient Services Team
NHS Dumfries and Galloway
Logan West
Crichton Hall
Dumfries
DG1 4TG
01387 272733

You can also provide feedback by emailing dg.feedback@nhs.net or completing our contact form.

Useful information leaflets

We welcome your feedback leaflet
Making a Complaint about the NHS leaflet
Making a complaint about the NHS factsheet
Have your say! - a guide for young people leaflet

If you need help to feedback

you can contact Independent Advice and Support Service (IASS) or Peoples Advocacy Service (PAS) who offer a free confidential, independent and impartial service.

Patient Advice and Support Service
Tel: 01387 739802
Email: iass@dagcas.org
Website: www.cas.org.uk/PatientAdvice  

Peoples Advocacy Service
Tel: 01387 247237
Email: info.pas@btconnect.com